Fan Support

Subscriptions, Billing & Cancellations

To stop future rebilling or manage a subscription:

Email:
admin@morethanfanz.com

CCBill Consumer Support:
https://support.ccbill.com/

Payments are processed securely by CCBill.
Card details are not stored by MoreThanFanz.

Payments, Charges & Refunds

• Charges may appear as “CCBill” on bank statements

• Refund eligibility depends on content type

• Digital or on-demand content may not be refundable once accessed

• Repeated chargebacks may result in account suspension

Account Access & Security

Contact support if you:

• Cannot log in

• Suspect unauthorised access

• Have account restrictions

Email:
support@morethanfanz.com

Age Verification & Access

• All fans must be 18+

• We use a certified age-assurance provider

• We do not store identity documents

• Access may be restricted if age verification fails

Harassment, Abuse & Misuse

Report the following immediately:

• Harassment or threats

• Unwanted messages

• Requests for off-platform payments

• Unsafe, abusive, or exploitative behaviour

Reports are reviewed and actioned in line with our platform policies.

What We Don’t Support

Things support can’t help with

• Creator content disputes or personal disagreements

• Refunds for content already accessed

• Issues handled directly by CCBill (billing processor)

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